Services & Delivery

Service-based businesses—from maintenance and repair to cleaning, delivery, and healthcare—are the backbone of daily operations across Saudi Arabia. But managing a mobile workforce and ensuring service quality at scale can be a challenge without proper visibility.

At Zard, we offer CST-licensed GPS tracking solutions tailored to the unique needs of the services sector. Whether your staff is in the field, en route to a customer, or working across multiple locations, our platform helps you monitor movement, track productivity, and deliver more reliable service—on time, every time.

Challenges in the Services Industry

Service companies often struggle with:

• Difficulty knowing where staff or service vehicles are at any time

• Missed appointments, late arrivals, or inefficient routing

• Manual timesheets and inaccurate attendance

• Lack of accountability in field operations

• Inability to respond quickly to customer service requests

With Zard’s GPS tracking technology, these pain points become a thing of the past.

Key Features of Zard’s GPS for Service-Based Businesses

• Real-Time Location Tracking
  Track your field teams and vehicles live. Know which technician is closest to a customer site and monitor time spent on each job.
  
  
• Route Optimization
  Plan the most efficient routes to reduce delays and fuel costs. Respond faster to urgent service requests.
  
  
• Task Verification & Check-Ins
  Enable staff to check in at client locations with GPS-stamped records—ideal for cleaning, delivery, inspection, and maintenance services.
  
  
• Workforce Performance Reports
  Generate reports on task completion, delays, movement history, and time-on-site to optimize scheduling and accountability.
  
  
• Customer Communication
  Give clients more accurate ETAs and status updates with real-time data, improving satisfaction and reducing service complaints.
  
  
• Mobile-Friendly App
  Empower your staff with an easy-to-use mobile app for location sharing, task updates, and instant communication with supervisors.

Real-World Use Case: Maintenance Company in Riyadh

Client: A commercial building services company managing over 80 field technicians providing HVAC, plumbing, and electrical repair across Riyadh.

Challenges:

• Delayed technician arrival

• Missed appointments and client complaints

• No visibility over staff activity in the field

Zard’s Solution:

• Real-time GPS tracking and route optimization

• Mobile check-ins and job completion verification

• Performance dashboards for supervisors

Results:

• On-time arrival rate improved by 40%

• Service complaints dropped by 50%

• Managers now dispatch staff based on live location and availability

Industries That Benefit from GPS in the Services Sector

• Maintenance & Repair Services

• Cleaning & Facility Management

• Delivery & Courier Services

• Home Healthcare & Mobile Clinics

• IT & Telecom Field Support

• Utility Service Providers (water, electricity, gas)

• Inspection, Survey, and Compliance Teams

Why Choose Zard?

• CST-Licensed for Saudi Compliance
  Zard is licensed by the Communications, Space & Technology Commission (CST), ensuring secure and authorized tracking solutions.

• Tailored for Mobile Teams
  We understand the needs of on-the-go workforces—our solutions are fast to deploy, easy to use, and scalable.

• Arabic Support & Local Presence
  Receive installation, training, and customer service from a trusted Saudi-based team in Arabic or English.

• Full System Integration
  Combine workforce GPS tracking with fleet monitoring, video telematics, and asset control in one centralized platform.

Business Benefits

• Improve on-time service delivery

• Reduce unnecessary travel and fuel costs

• Increase field staff productivity

• Eliminate manual timesheets and reduce disputes

• Gain data-driven insights for better scheduling

• Boost customer satisfaction with faster, more accurate responses

Frequently Asked Questions (FAQ)

1. Does this work for teams without vehicles?
   Yes. You can track staff using our mobile app, even if they are on foot or using public transport.
   
   
2. Can we track job completion from the app?
   Absolutely. Staff can mark tasks as complete and upload proof such as photos or notes directly from the app.
   
   
3. How is employee privacy handled?
   Tracking is limited to working hours, and usage is fully configurable based on your HR policies.
   
   
4. Can it integrate with our service management system?
   Yes. We support integration with third-party CRMs and service platforms via API or file export.

Final Thoughts

Whether you manage five technicians or five hundred field agents, Zard’s GPS tracking solutions help you streamline operations, enhance performance, and deliver better service. Our platform ensures you're in control of your workforce, every step of the way.

Ready to modernize your service operations?

Contact Zard today to request a demo or discuss your specific service-sector needs with our solutions team.