Privacy Policy

At Zard.sa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines what data we collect, how we collect it, how we use it, how it is stored, and when it is deleted. This policy is subject to updates in accordance with technological developments and the applicable laws and regulations in the Kingdom of Saudi Arabia.

This policy is available in both Arabic and English. In case of any discrepancy between the two versions, the Arabic version shall prevail.

1. Information Security

We implement industry-standard practices in information security management to safeguard your personal data. However, it is important to note that no method of electronic data transmission or storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

2. Consent and User Responsibility

By accessing or using the Zard.sa platform and its associated services, whether directly or indirectly, you acknowledge and agree to the terms of this Privacy Policy.

You further confirm that any content, including but not limited to images, files, or geographic data, that you provide or grant us access to is either owned by you or that you are authorized to share it. You grant Zard.sa full and unrestricted rights to use, process, and publish such content as necessary for the operation of the platform and its services.

3. Information We Collect

a. General Data (All Users, Visitors, and Customers)

We collect standard usage information, including but not limited to:

• Device type and browser information

• Internet Protocol (IP) address

• Network connection details

• Access times and dates

• Platform interaction and activity data

We may also use cookies and similar technologies to:

• Identify your device

• Customize your user experience

• Serve you personalized content and advertisements

This information is used to improve the performance and usability of our platform, provide support, and enhance overall service quality.

b. Customer Data

For registered customers or users making a purchase, we may collect additional information:

• Full name, email address, phone number

• Billing and shipping addresses

• Any data provided during account registration or order placement

This information is necessary to:

• Process orders and payments

• Arrange delivery and logistics

• Provide customer support and issue resolution

• Conduct performance analysis and improve our services

We may share this information with trusted third parties including:

• Merchants and fulfillment partners

• Payment gateways and banking institutions

• Logistics and shipping providers

Note: We do not store your credit or debit card details. All financial transactions are processed securely through third-party payment gateways.

4. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

After the relationship with the user or customer ends, and once all legal retention periods as per Saudi commercial and financial regulations have passed, your personal data will be securely deleted or anonymized.

5. Updates to This Policy

Zard.sa reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the platform following such updates constitutes your acceptance of the revised policy.

For any questions or concerns regarding this Privacy Policy, please contact our support team through the contact channels available on our website.

Last update: 24 April 2025