Telematics refers to the integrated use of information and communications technology. The technology can send, receive and store information to vehicles through telecommunication devices.

Telematics is the in-vehicle communication device, services, and applications used in GPS-equipped vehicles.

Telematics is commonly integrated into fleets via vehicle on-board diagnostic (OBD) ports to provide data into software platforms. Telematics can be used to encourage safer, more eco-friendly driver behavior and influence compliance to fleet policies.

In addition, telematics can:

• Improve customer service through the use of real-time GPS monitoring, trip reporting and dispatching and routing
• Provide in-car driver coaching, risk and driver behavior reporting, crash notifications, reconstruction and location tracking for missing or stolen vehicles or equipment
• Use predictive maintenance and remote diagnostics to streamline maintenance and remote diagnostics
• Perform fuel management by monitoring idling and other driving habits
• Simplify fleet compliance with easy tools for electronic logging, Hours of Service (HOS) and driver vehicle inspection reporting (DVIR) Integrate with other software systems, such as onboard camera technology or CRM software, and even create new applications
• Manage electric vehicles (EVs) while reducing a fleet's environmental impact and carbon emissions